Terms and Conditions

These Terms and Conditions set out the rules that govern use of SlotPilot’s online casino and sportsbook services. They explain the relationship between us and our users, including account responsibilities, eligibility, promotions, payments and dispute handling. By using the site you agree to follow these terms and any additional rules that apply to specific features or promotions.

Account responsibilities

When you register an account you are responsible for keeping your login details confidential and for all activity that occurs under your account. You must provide accurate information and notify us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, multiple accounts, bonus abuse, or other breaches of these terms.

Eligibility requirements

To use our services you must meet the minimum age requirement and comply with local gambling laws. Users are responsible for ensuring it is lawful for them to play where they are located. Only one account per person is permitted unless expressly authorised. We may restrict registration from certain jurisdictions; where restrictions apply you must not attempt to register or play.

Acceptable platform use

Use the site fairly and honestly. Prohibited behaviour includes attempting to manipulate games, using bots or unauthorised software, colluding with other players, or engaging in money‑laundering activity. Abusive or offensive conduct toward staff or other players is not permitted. We may take action, including withholding funds, when we have reasonable grounds to suspect unacceptable use.

General bonus and promotion rules

Promotions, bonuses and free spins are provided subject to specific terms which apply in addition to these general rules. All bonuses may carry wagering requirements, game‑weighting, maximum wager limits while wagering, and expiry periods. We may cancel or adjust promotions where we reasonably believe they are being abused or used in breach of these terms. Exact bonus conditions are shown with each offer and must be reviewed before participation.

Deposits and withdrawals

We offer a range of payment options for deposits and withdrawals. Minimum and maximum amounts, fees and processing times depend on the payment method chosen and will be shown in the cashier. We advertise fast payouts including P2P and crypto-style options; however, all withdrawals may be subject to verification checks.

Verification and checks

To process withdrawals we may require identification and other documentation to verify your identity and payment details. Verification is a routine part of AML and security checks. Failure to provide requested documents may result in delays, withdrawal holds or account suspension.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve issues promptly and fairly. If you remain dissatisfied you may escalate the matter to our internal compliance team for review. Where appropriate we will provide information about further options, but we do not provide legal or jurisdictional advice in these terms.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.